Return & Refund Policy
RETURN & REFUND POLICY
Thank you for shopping with Grace’s Boutique. We want you to feel confident in your purchase. Please read our policy carefully before placing an order.
By placing an order on shopgracesboutique.com, you acknowledge that you have read, understood, and agreed to the terms outlined below.
ORDER CONFIRMATION & POLICY AGREEMENT
By completing your purchase, you confirm that:
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You have reviewed and accepted our return conditions and timelines.
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You agree to follow the return procedure as outlined below.
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In the event of a payment dispute or chargeback, this policy, together with order confirmations, tracking information, and communication records, may be used as supporting evidence.
30-DAY RETURN POLICY
We accept returns within 30 days of delivery, provided that the item meets all eligibility requirements.
Eligibility Requirements
To qualify for a return:
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The item must be unused, unworn, and unwashed.
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The item must be in its original condition and packaging.
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Tags (if applicable) must still be attached.
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The product must show no signs of damage caused by the customer.
Items that do not meet these conditions may be refused.
Return shipping costs are the responsibility of the customer.
Once received and inspected, returns are processed within 7 business days.
HOW TO INITIATE A RETURN
To request a return, please email:
Include the following:
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Order number
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Full name
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Shipping address
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Reason for return
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Photos (if item is damaged or defective)
Please wait for return instructions before sending your item.
Returns sent without prior approval may be rejected.
We strongly recommend using a tracked shipping service and keeping proof of shipment until your return has been processed.
DEFECTIVE OR DAMAGED ITEMS
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Email: info@shopgracesboutique.com
Include:
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Order number
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Description of the issue
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Clear photos or short video evidence
After review, we may:
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Offer a replacement (subject to availability), or
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Issue a refund, or
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Provide another appropriate resolution
In some cases, returning the defective item may not be required.
Replacement processing time is typically 7–14 business days.
LOST PACKAGES
If your order appears lost in transit:
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Contact us with your order number and tracking details.
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We will assist in filing an investigation with the shipping carrier.
If confirmed lost, we will offer a replacement or refund.
If a package is:
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Refused at delivery
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Unclaimed
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Returned due to an incorrect address provided by the customer
A $35 CAD administrative and shipping fee will be deducted from the refund.
CANCELLATIONS
Orders may be canceled before they are processed and shipped.
Once an order has been dispatched, it cannot be canceled. In this case, you must wait until delivery and then request a return.
To request cancellation, email:
NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items may not be eligible for return:
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Intimate wear
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Personal care items
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Final sale or clearance items
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Gift cards
CHARGEBACKS & PAYMENT DISPUTES
If you experience an issue with your order, please contact us first. We are committed to resolving concerns quickly and fairly.
In the event of a chargeback or dispute, we reserve the right to submit:
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Order confirmation
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Tracking confirmation
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Delivery confirmation
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Customer communication records
Filing a chargeback without prior communication may delay resolution and may affect future purchasing eligibility.
IMPORTANT INFORMATION
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All approved returns must be sent to our designated fulfillment center (return address provided after approval).
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Return shipping costs are not covered by Grace’s Boutique.
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We are not responsible for delays caused by customs or carriers.
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Refunds are issued to the original payment method.
CONTACT US
If you have any questions regarding this policy, please contact us:
Grace’s Boutique
Email: info@shopgracesboutique.com
Website: shopgracesboutique.com